All our prints are fully insured during the shipping process for additional peace of mind.
As per our terms and conditions of business, from time to time shipping delays may and can occur, due to reasons beyond our control. If shipping is delayed will we do everything possible to ensure a speedy delivery.
- You acknowledge that it is your responsibility to enter the correct delivery details upon placing your order.
- If you require a delivery address update, we will endeavour to do this for you, if the order has not yet shipped.
- We are unable to change the delivery address once an order has been shipped, and at this stage it becomes the responsibility of the customer to ensure they receive the order or place a new order.
- I Heart Art can not be held liable if you the customer omit any important information from the delivery address, resulting in the order being returned to us. If the order is returned to us due to customer error, you will need to pay an additional delivery fee of $20 to reship your order.
- If the order is delivered to a local post office and you the customer fail to collect the order in a timely manner from the post office, the order may be returned to the sender. If this happens, you the customer are responsible for paying a $20 reshipment fee.
- You acknowledge that once an order is shipped, we cannot be held liable if a delivery is delayed due to the actions of the courier.
- You acknowledge that I Heart Art do not offer compensation for shipping delays, for both normal and express shipping.
If an order is lost in transit, or damaged , we will offer a replacement.